Know Before You Go

Thank you for being a member. We look forward to seeing you at the parks!

WCS parks provide families with a safe recreational space to enjoy! In order to manage the visit demand at our parks, all guests, including WCS Members, must have a timed ticket for entry. Reservations for your free member tickets must be made online in advance. Park tickets and member tickets are single-entry only, no re-entry is permitted. Please note that policies are subject to change. Always check the Know Before You Go page on our website for the most up to date information. You can use our Member portal to make your reservation.

Questions? Please call or email Member Services


Reserve Member Tickets

MEMBERS MUST HAVE A DATE-SPECIFIC TICKET. Tickets are free for Members but required in order to manage the visit demand at our parks.

MEMBERS MUST HAVE A VALID MEMBER ID/CARD TO MAKE A TICKET RESERVATION. Members must present tickets, valid Membership card and photo ID for park entry.

DON’T HAVE YOUR MEMBER ID? Please email or call (718) 220-5112.

Important Note on Date Selection for Tickets: If the date or time you wish to visit is not listed in our calendar, please select another date. Dates are removed from the calendar once we have already reached the maximum number of guests for that date. The Reservation Center and Member Services will NOT be able to reserve tickets for that date.

TICKET CANCELLATION. In order to manage the visit demand at our parks, please let us know so that others can visit on that day. If your plans change, please immediately email with the subject “Member ticket order cancellation” and include the order number in your email.

Park Policies


VACCINATION: Proof of COVID-19 vaccination is no longer required to visit the New York Aquarium or to visit indoor exhibits the Bronx Zoo, Central Park Zoo or Prospect Park Zoo.

MASKS: MASKS ARE RECOMMENDED FOR YOUR VISIT. Guests and staff may continue to wear masks for a variety of reasons, so please be kind and considerate of others.

For the health and safety of our animals, some Wild Encounters and other programs may still require masks.

Be sure to check the park-specific websites for details on policies at each park.

Policies are subject to change, and all guests must abide by the park rules in effect on the date of visit. When changes happen, we make every effort to align our website and park signage with updates. Always check before you arrive for the most up-to-date information.

Additional Questions

FOR OTHER ZOO AND AQUARIUM VISIT-RELATED QUESTIONS, please refer to the FAQs for each specific park:

If you have additional questions or need assistance, please contact Member Services at 718-220-5112 from 9am-5pm daily or via email at We ask that you please be specific in your subject line to help us prioritize your message (for example – Need my Member ID, Renewal Issue, Member Ticket Order Cancellation, etc). For urgent requests, we suggest calling instead of email.

Please note that we are experiencing a very high volume of calls and emails at this time, and longer wait times should be expected. Thank you for your understanding and patience.

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