Accessibility

The New York Aquarium offers a diverse collection and superb viewing experiences for all our guests. Whether you're getting a snorkeler's-eye-view of a coral reef, or cheering on California sea lions at the Aquatheater, you'll find plenty to see and do during your visit.

For more information, contact the Aquarium Switchboard Operator at (718) 265-2663.


CONSISTENT WITH NY STATE AND CDC GUIDANCE, masks are optional for guests who are fully vaccinated. While we do not require proof of vaccination, we expect guests who are unvaccinated or not fully vaccinated to continue wearing face coverings in all indoor locations and outdoor areas where social distancing can’t be maintained. WCS recognizes that some guests may have a disability that may limit their ability to wear a mask.

Current accommodations include:

  • For those unvaccinated guests with a medical condition that prevents them from wearing a cloth mask, they can use a face shield as an appropriate alternative face covering for their visit;
  • For those unvaccinated guests who are unable to wear a mask or face shield during their visit, as recommended by the CDC, those guests should act to maintain physical distance of 6 feet or more from unrelated guests.
    • If assistance is needed for physically distanced seating arrangements in Aquatheater or 4-D Theater, please let as staff member know at the theater entry.

For additional questions, or assistance with visit planning, please contact Guest Relations - guestrelations@wcs.org, 718-220-5103.


All Aquarium buildings and exhibits are wheelchair-accessible.

Exhibit Stairs Rough Terrain Assistive Listening Touch Exhibit Low Light
Conservation Hall X X
Glover's Reef X X
Sea Cliffs X
Aquatheater X
Ramp Accessible
X
4-D Theater X X

Restrooms

Accessible restrooms are located just past the Aquatheater.

Service Animals

Only working Service Animals, in accordance with the American with Disabilities Act (ADA), are allowed at the park. Under the ADA, “a service animal is a dog that has been individually trained to work or perform tasks for assisting a person with a disability.” Service dogs are working animals, not pets. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. Pets, comfort animals, emotional support or therapy animals are not permitted at the Zoo.

Upon arrival at the park, please check in with Admissions so a supervisor can review some logistical items with you and issue a Service Dog Admission pass*. Guest/handler for the service dog is solely responsible for the care and control of their animal. Thank you for your cooperation to ensure a safe and successful visit for yourself, your service dog, the animals cared for at the zoo, and other park guests.

*As stipulated by the ADA, Zoo staff may request that a service dog experiencing difficulty or demonstrating problematic behaviors, such as barking or lunging, be removed from the Zoo immediately. We ask that you promptly comply with any such request for the safety and welfare of all.

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