FAQs

Tickets & Admission FAQs

Can I buy tickets when I get to the aquarium?

All tickets must be purchased, and Member reservation tickets, must be made online in advance. Do not come to the park if you do not have a timed ticket for entry. If you have difficulty completing your online reservation, please email us at onlinetickets@wcs.org. Due to high message volume, you may experience longer than usual wait times, and we greatly appreciate your patience and understanding.


I didn’t get an email with my tickets – what do I do?

We are sorry for the inconvenience – but please don’t worry! If you did complete your purchase, and you see the charge was completed on your credit card, you have an order. We expect the ticket reservations emails to be resent, but if you do not have it on the day of your visit you can stop at a Ticket Services window at our admissions area to look up your order when you arrive. Your order can be looked up by your order number, or name, or email, or phone number.


How do I get a timed ticket if I already have a ticket that is not for a specific date? (unused Aquarium ticket or courtesy ticket, etc.)

Use our online web form for assistance from the reservation center. If you have an unused "open" ticket – such as an AnyDay or Value ticket that expired during our closure - you will need to apply that to a timed ticket before arriving to the aquarium. You must have your ticket order number, and the name, email and phone number associated with that order. We are experiencing a high volume of correspondence – PLEASE plan at least 2 weeks in advance of your requested visit date to allow for ticket requests to be processed.


I cannot go on the date I selected, can I reschedule for another day or get a refund?

All ticket sales are final. There are no refunds, cancellations or rescheduling. Due to capacity restrictions we must adhere to the ticketing policies which were stated prior to purchase. This includes the terms and conditions acknowledgment that all sales are final and there are no revisions for credit, refund, rescheduling, exchange or cancellation. If you purchased non-Member tickets and cannot make your scheduled time, we recommend sharing your tickets with a friend or family member to use.


It is going to rain; can I get a refund or change my ticket date?

All tickets are final sale. Due to capacity limits, we cannot provide refunds, cancellations or rain checks due to weather conditions or animal visibility. We understand weather may affect that day’s experience; however, all exhibits and experiences are always subject to unforeseen conditions and not guaranteed. Please plan ahead for the weather, and enjoy your day.


Do Members need a reservation or timed ticket to visit?

Yes! In order to manage the park capacity and allow for social distancing, all guests, including WCS Members, must have a timed ticket for entry. Reservations for your free member tickets must be made online in advance. Use the Member portal for your reservation.


Is there a day/time when admission is free?

Admission is free after 3L00pm on Wednesdays at the Aquarium. ADVANCE TIMED TICKETS ARE REQUIRED. The Wednesday Afternoon Ticket Store will open on Monday at 3:00pm for that Wednesday’s reservations. DO NOT come to the aquarium without a reserved ticket.


Does my school or group need to make a reservation to visit the Aquarium?

ADVANCE RESERVATIONS REQUIRED for all schools or camps, and for all groups of 10 or more people. No walk-up tickets. Contact the Group Sales Department at (800) 433-4149 or wcsgroupsales@wcs.org.


Does the Aquarium offer military discounts?

Yes! Active military and veterans are eligible to receive a complementary Admission ticket for themselves and 50% off tickets for up to 3 guests. Advance ticket reservation required. Please use promotional code MILITARYNYA for active personnel and VETERANNYA for Veterans during checkout. Military member must be present with valid ID on entry. Group must stay together on arrival. Not transferable to spouses.

To use these promotional codes, you must purchase your tickets here.


Do I get in free if I'm a member of another zoo?

WCS does not honor reciprocal memberships from other zoos and aquariums. However, by becoming a WCS member, you can enjoy free admission to all four of our New York Zoos in addition to the Aquarium. Find out more about the benefits of membership!


Does the Aquarium have parking?

Yes. Rates are based on duration of stay. Parking lot is open from 10:00am – 4:00pm daily. All vehicles must exit by 5pm.

0 – 3 hours

$18

3-4 hours

$25

4+

$40


What's the easiest way to get to the Aquarium?

We are located near numerous subway and bus stops. You can take the F or Q train to the West 8th Street station in Coney Island, the B36 to Surf Ave. and West 8th St., or the B68 to Neptune Ave. and West 8th St. Visit our directions page for further information and driving instructions.


I’m an NYC School Teacher or Camp Counselor. What is the admission fee for my students/campers?

ADVANCE RESERVATIONS REQUIRED for all schools, camps and groups of 10 or more people. Contact the Group Sales Department at (800) 433-4149. No walk-up tickets.


Can my teenager visit the aquarium without me?

Adult supervision is required. All guests age 17 and under must be accompanied by an adult chaperone age 18 or over.


Park Visit Experience FAQs

Have your hours changed?

For the summer (through Labor Day), entry to the aquarium will be 10am to 5pm daily. The park closes one hour after last entry. From Sept 8 through Oct 31, entry is 10-4pm, Mondays through Fridays and 10-4:30pm on weekends and holidays. From Nov 1 through late March 2021, park entry is 10am – 3:30pm, daily.


How long can I stay in the aquarium?

You will be prompted to select an entry time window during the ticketing process. This designates when you are able to arrive at the park. Once you’re here, you are welcome to stay as long as you would like. Based on the available exhibits and amenities, we expect the average visit to be 1-2 hours.


Will it be possible to follow social distancing guidelines at the aquarium?

Yes. And we appreciate everyone’s cooperation to make it work! In addition to limiting the number of tickets available each day, we’ve made some changes inside the park to allow staff and guests to appropriately social distance. You will see markers in queuing areas as well as signs throughout the park to remind you to follow these guidelines. Please note - due to state regulations and mandatory capacity restrictions, the Aquatheater seating is limited and not all guests will be able to attend a show.


Do I have to wear a face mask at the aquarium?

Yes. Face coverings are required for entry and required throughout your visit. Wild Smile Face Masks are available for purchase from our website when making your ticket reservation.


Can I visit without a mask?

No. We require every visitor age 3 and up to wear a mask or cloth face covering for their visit, in order to support public health and safety in our community. Masks must be worn upon entry and within the park at all times, unless a guest is seated at socially distanced picnic tables or benches in a designated Outdoor Seating Area. People without a mask or appropriate face covering could present a direct threat to the health and safety of others. In order to limit this direct threat, making masks mandatory is required for safe operation of our parks.


What if I cannot wear a mask due to a medical condition?

Current accommodations include:

  1. As identified by NY Dept. of Health, a face shield is an appropriate alternative face covering and may be worn at the park;
  2. For those guests who are unable to continuously wear their mask for the duration of their visit but who are able to wear a mask for short periods of time, the park has available visit tips for planning a route with frequent rest stops at Outdoor Seating Areas. These locations provide picnic tables or benches with appropriate social distancing where guests may remove their masks when seated. All guests must wear their masks when walking within these areas.

If you have a medical disability that prevents you from being able to wear any type of acceptable face covering, we will not be able to have you visit with us at this time. We appreciate everyone’s patience and understanding as we navigate these unique and unprecedented safety challenges as responsibly as we can. We will continue to explore opportunities for additional accommodations that can help all guests plan a park visit as the situation continues to evolve.

For additional questions, or assistance with visit planning, please contact Guest Relations - guestrelations@wcs.org, 718-220-5103.

If you are not able to join us at the park right now, we have a number of ways to experience WCS zoo and aquarium stories, and enjoy our animals virtually:


What exhibits will be closed when I visit?

Our reopening plans are for all current animal exhibits to be open, including the new Spineless exhibit.

  • The 4-D Theater will be closed.
  • Due to state regulations and mandatory capacity restrictions, the Aquatheater seating is limited and not all guests will be able to attend a show.
  • Construction work continues on the Plaza restrooms and the main restaurant are closed. We look forward to those areas opening later this summer.

For a complete list of experiences, check the Know Before You Go page. We will not have printed map handouts, but have a mobile site for all the info you need when you visit! Go to nyaqaurium.com/today on the day of your visit for park map, GPS wayfinding, and up-to-date status on exhibits and amenities.


When will Spineless and PlayQuarium open?

Our new Spineless exhibit is now open!

We look forward to sharing PlayQuarium with you in the future. This is intended to be a highly interactive exhibit, and we appreciate your understanding that we will not be opening this space in 2020.


Can I bring a stroller?

While personal strollers are permitted, we recommend leaving them at home for your visit. The aquarium is not a large space, and most guests will not need a stroller during the visit. While strollers will be temporarily permitted into the exhibit buildings, you must park your stroller if attending the Aquatheater show. Always take your belongings with you, as stroller and contents are left at your own risk.


Can my child use their scooter in the aquarium?

No. PLEASE leave scooters and skateboards at home! This is a significant safety problem and we need all guests to comply with our rules that prohibit scooters, skateboards, rollerblades, and bicycles from the park.


If I leave the Aquarium grounds, can I re-enter later in the day for free?

No. Due to capacity limitations, all tickets are single entry.


What should we do for lunch?

While our primary restaurant is still under construction, visitors can enjoy a quick-serve menu items from the Food Truck on the plaza or a variety of snacks and beverages at our outdoor food carts. Or on weekends, after your Aquarium visit head onto the Boardwalk and stop at our Oceanside Grill restaurant.


Can I rent a wheelchair?

A limited number of free wheelchairs are available for loan on a first come, first served basis.


Do you have lockers available for rent?

No.


Does the Aquarium close during the winter? Is it open on holidays?

The aquarium is open 365 days a year, and the animals are on exhibit all year round. Aquatheater shows are weather-dependent.


Are service dogs or therapy dogs allowed at the Aquarium?

Yes, for Service Dogs; No, for therapy dogs.

We only allow working Service Animals, in accordance with the American with Disabilities Act (ADA). Under the ADA, "a service animal is a dog that has been individually trained to work or perform tasks for assisting a person with a disability." Service dogs are working animals, not pets. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. Pets, comfort animals, emotional support or therapy animals are not permitted at the Zoo.

Upon arrival at the park, please check in with Admissions so a supervisor can review some logistical items with you and issue a Service Dog Admission pass*. Thank you for your cooperation to ensure a safe and successful visit for yourself, your service dog, the animals cared for at the zoo, and other park guests.

*As stipulated by the ADA, Zoo staff may request that a service dog experiencing difficulty or demonstrating problematic behaviors, such as barking or lunging, be removed from the Zoo immediately. We ask that you promptly comply with any such request for the safety and welfare of all.


I'm a member of the media and would like to arrange a visit or take some photographs. Who should I contact?

Commercial photography or filming is prohibited without express permission of WCS Public Relations. The PR department can be reached at jdelaney@wcs.org or 718-265-7908


Will the Aquarium accept an animal I cannot care for?

Every year, the New York Aquarium receives many inquiries from people who would like to donate wild animals or exotic pets; however, we are not able to accept them. If you have an animal in need of a new home, please contact local and regional rescue organizations that specialize in caring for unwanted pets, such as the ASPCA. Plans for a pet should always include care for its entire lifespan. Remember that exotic animals almost never make good pets.


Do you offer behind-the-scenes tours?

Currently, our Wild Encounters programs are temporarily cancelled. But please check out the new Virtual Encounters from the Bronx Zoo for exclusive animal experiences.

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