Know Before You Go

What to Expect When You Visit

All visitors must have a date-specific ticket. Every guest. Every day.

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Prepare before your visit and expect some changes.

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Let's Be Safe Together

What You Can Expect From Us

Clean Park

More staff & equipment to continuously disinfect park.

Social Distancing

Limited visitors, one-way paths, contactless interactions.

We Wear Masks

Face coverings on every team member.

Frequent Handwashing

And sanitizing stations for staff and guests.

At the 4-D Theater

Your 3D glasses have been cleaned and disinfected following all recommended CDC guidelines and use of appropriate products.

What We Expect of You

Follow Rules & Signs

Use for map and latest info.

Avoid Gathering

At entrances, exits, exhibits or along pathways.

Social Distancing

Stay 6 feet away from fellow guests and park staff.

You Wear A Mask

Required for your visit.

At the 4-D Theater

Follow staff instructions for seating assignments.

All Visitors Must Have Date-specific Tickets. Every Guest. Every Day.

Admission tickets are now required for WCS Members as well as one-day ticket buyers. (ages 3 & up)

  • RESERVE WCS Member tickets – Must have valid member card for reservation. Members must present tickets, valid member card and photo ID for park entry. Reserve member tickets
  • BUY one-day ticketsPurchase tickets
  • Media Visits: No press cards or credentials will be accepted at the gate for admission. All members of the media visiting for the purposes of coverage must have an appointment with the Communications Department.
  • Important Note on Date Selection for Tickets: If the date or time you wish to visit is not listed in our calendar, please select another date. Dates are removed from the calendar once we have already reached the maximum number of guests for that date. The Reservation Center and Member Services will NOT be able to reserve tickets for that date.
  • Please check FAQs for further informationView FAQs.

Face Covering Is Required

In accordance with current NY State policy, the Governor’s Executive Order, and CDC recommendations, face masks must be worn by all guests over the age of 2 during their visit to our park, regardless of vaccination status or medical condition.

Masks are always required:

  • Upon entry to the park
  • When indoors
  • When in busy areas where physical distancing is decreased (such as, waiting on a line; interactions with staff at ticketing, food, retail; in animal viewing areas, and seated in the Aquatheater)

4-D Theater Reopening

For the health and safety of visitors and staff, additional protocols have been implemented.

  • Seating capacity is reduced. All seats will be assigned prior to entry.
  • 4-D Theater and 3D glasses are cleaned and sanitized prior to every show.
  • Masks required at all times. Social distancing will be maintained at all times.

Contactless Entry

For everyone’s health and safety, we are implementing contactless arrival procedures. We need your help to make it work! Here’s what you do:

  • Step 1: Reserve your tickets in advance - then print OR be ready to use on your mobile device
  • Step 2: Have ticket barcode ready as you arrive for self-scanning (WCS Members – have your valid Member card and ID to show too)
  • Step 3: Scan all your tickets and enter!

Limited Contact At Food & Retail Is Preferred

If possible please use credit cards or fully contactless payment like ApplePay on your phone.

Health And Safety Is A Priority!

We are limiting capacity, but still expect some areas for lines or gathering at animal viewing areas. Please respect social distancing and related guidelines.

  • Hand Sanitizer: Hand sanitizer available at all entrances and throughout the park near food/retail and exhibit areas.
  • Review all visitor behavior and activity policies: View rules
  • New York State Covid-19 Travel Advisory requires visitors from certain states to quarantine for 14 days. If you are traveling to NYC from any of these states, visitors are required to complete the online Travel Health Form.

COVID-19 Warning WCS has implemented enhanced health and safety measures for our guests, our employees and our animals. However, an inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. By visiting WCS’s facilities, you voluntarily assume all risks related to exposure to COVID-19.

No Re-entry

This applies to all visitors – one-day ticket holders and WCS members. New dated/time entry tickets are valid for a single visit. Reentry is not permitted.

Be A Responsible Guest & Protect Yourself And Others

From social distancing behaviors to handwashing, we need all guests to continue to participate in proper healthy behaviors when visiting. Please remember:

  • If you are sick, or have possible symptoms, please stay home and take time to recover.
  • Distance responsibly! Keep at least 6 feet between yourself and others. Please be patient at animal exhibit areas and allow guests to move along before stepping forward or creating crowds. Pay attention to all aquarium signs, as some pathways are now one-way.
  • Wash your hands often. Restrooms for washing with soap and water are available across the park, and we’ve added hand sanitizer stations near exhibits and other gathering areas.
  • Cover your nose and mouth with a tissue or sleeve when sneezing or coughing.
  • Do not touch your face with unwashed hands.

What To Expect When You Visit

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  • Food and shopping are available, but we expect changes in which locations will be open each day. Water fountains and bottle filling stations are closed. Beverages are available for purchase from food and snack stands.
  • WHEN YOU ARRIVE - use to see that day’s available exhibits and amenities.
  • Please be aware that there will be limited seating at the Aquatheater. (Spineless exhibit closed for maintenance through March 26.)
  • EXPECT SOME CHANGES. We are committed to providing safe and healthy experiences for our community. Changes to exhibits and park operations will happen. We will provide advance notice when possible, but adjustments may also be due to unforeseen conditions. THANK YOU FOR UNDERSTANDING IF SOME EXHIBITS/ANIMALS ARE NOT AVAILABLE ON THE DAY YOU CHOOSE TO VISIT.
  • ADULT SUPERVISION REQUIRED. All guests age 17 and under must be accompanied by an adult (18+).

Do Not Bring Scooters

For everyone’s safety, child scooters are never permitted. See our complete list of rules.

Please be Aware

We reserve the right to escort from aquarium grounds any individuals or groups who are acting in ways deemed harmful to our animals, staff or the park, or that impinge upon the safety or enjoyment of the park by other guests.

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