Media Visits: No press cards or credentials will be accepted at the gate for admission. All members of the media visiting for the purposes of coverage must have an appointment with the Communications Department.
Important Note on Date Selection for Tickets: If the date or time you wish to visit is not listed in our calendar, please select another date. Dates are removed from the calendar once we have already reached the maximum number of guests for that date. The Reservation Center and Member Services will NOT be able to reserve tickets for that date.
Please check FAQs for further information – View FAQs.
Face Covering Is Required
In accordance with current NY State policy, the Governor’s Executive Orders, and CDC recommendations, face masks must be worn at all times by staff and guests. Masks are required for all guests over the age of 2, regardless of vaccination status or medical condition.
Masks must be worn:
Over nose and mouth
Indoors and outdoors
If you are unwilling or unable to wear a mask, please plan to visit at another time.
4-D Theater Reopening
For the health and safety of visitors and staff, additional protocols have been implemented.
Seating capacity is reduced. All seats will be assigned prior to entry.
4-D Theater and 3D glasses are cleaned and sanitized prior to every show.
Masks required at all times. Social distancing will be maintained at all times.
For everyone’s health and safety, we are implementing contactless arrival procedures. We need your help to make it work! Here’s what you do:
Step 1: Reserve your tickets in advance - then print OR be ready to use on your mobile device
Step 2: Have ticket barcode ready as you arrive for self-scanning (WCS Members – have your valid Member card and ID to show too)
Step 3: Scan all your tickets and enter!
Limited Contact At Food & Retail Is Preferred
If possible please use credit cards or fully contactless payment like ApplePay on your phone.
Health And Safety Is A Priority!
We are limiting capacity, but still expect some areas for lines or gathering at animal viewing areas. Please respect social distancing and related guidelines.
Hand Sanitizer: Hand sanitizer available at all entrances and throughout the park near food/retail and exhibit areas.
Review all visitor behavior and activity policies: View rules
COVID-19 Warning WCS has implemented enhanced health and safety measures for our guests, our employees and our animals. However, an inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. By visiting WCS’s facilities, you voluntarily assume all risks related to exposure to COVID-19.
This applies to all visitors – one-day ticket holders and WCS members. New dated/time entry tickets are valid for a single visit. Reentry is not permitted.
Be A Responsible Guest & Protect Yourself And Others
From social distancing behaviors to handwashing, we need all guests to continue to participate in proper healthy behaviors when visiting. Please remember:
If you are sick, or have possible symptoms, please stay home and take time to recover.
Distance responsibly! Keep at least 6 feet between yourself and others. Please be patient at animal exhibit areas and allow guests to move along before stepping forward or creating crowds. Pay attention to all aquarium signs, as some pathways are now one-way.
Wash your hands often. Restrooms for washing with soap and water are available across the park, and we’ve added hand sanitizer stations near exhibits and other gathering areas.
Cover your nose and mouth with a tissue or sleeve when sneezing or coughing.
Food and shopping are available, but we expect changes in which locations will be open each day. Water fountains and bottle filling stations are closed. Beverages are available for purchase from food and snack stands.
Please be aware that there will be limited seating at the Aquatheater. (Spineless exhibit closed for maintenance through March 26.)
EXPECT SOME CHANGES. We are committed to providing safe and healthy experiences for our community. Changes to exhibits and park operations will happen. We will provide advance notice when possible, but adjustments may also be due to unforeseen conditions. THANK YOU FOR UNDERSTANDING IF SOME EXHIBITS/ANIMALS ARE NOT AVAILABLE ON THE DAY YOU CHOOSE TO VISIT.
ADULT SUPERVISION REQUIRED. All guests age 17 and under must be accompanied by an adult (18+).
We reserve the right to escort from aquarium grounds any individuals or groups who are acting in ways deemed harmful to our animals, staff or the park, or that impinge upon the safety or enjoyment of the park by other guests.